Integrated Management System Policy

Integrated Management System Policy


TAV Tunisie, operator of Enfidha Hammamet and Monastir Habib Bourguiba International Airports aims to be the pioneering and leading airport operating company in Africa. Thus, we commit to provide and continually improve our quality services by protecting environment, optimizing resources, adhering & satisfying the applicable requirements all with respecting ethics and corporate behavior. These commitments are rooted in TAV Tunisie’s values within all its activities:

Enfidha Hammamet International Airport Operations & Ground Handling Assistance

Monastir Habib Bourguiba International Airport Operations

Besides, it is TAV Tunisie belief that all parties affected by the provided services have the right to raise concern and make complaints. TAV Tunisie recognizes complaints as providing valuable feedback on performance quality and the effectiveness of its programs, policies, rules, and procedures. Complaints will be handled in a fair, confidential, and responsive manner, free from repercussion or prejudice.

 Accordingly, our main targets are to:

▪ continuously improves resource planning, energy usage, and their related impacts.

▪ continuously improves process quality performance and enhances our customer satisfaction

▪ continuously improve the contributions to ensure high performance to our customers.

▪ continuously improves the environmental impact of airport operations and generates social benefits.

▪ continuously improves health and safety in order to provide adequate & favorable working conditions.

This integrated management system policy was adopted by TAV Tunisie Management on 02/01/2024 and is effective from that date.